Last updated: November 5, 2026

This policy applies to physical products purchased directly from aviiobird.com, including bird feeders and accessories. It does not limit any consumer rights that cannot be excluded under applicable law.

1. 30-Day Returns

You may request a return within 30 days after delivery, based on the delivery date shown in the carrier’s tracking record.

To request a return, email support@aviiobird.com with your order number, the email address used for the order, the item you wish to return, and your reason for returning it. If the item is damaged, defective, incomplete, or incorrect, please include photos or a video when reasonably available.

We will review your request and provide return instructions and the designated return address in our reply email. Please wait for that email before shipping your return so that it reaches the correct facility.

2. Return Addresses

Aviio’s return facilities are listed below. Your return approval email will specify which address to use for your order. Please send the item only to the address specified in that email.

United States return facility
RMA Department
381 S Brea Canyon Road #59050515
Walnut, CA 91789
United States
Phone: +1 626 606 0308

China return facility
[Recipient name and phone number to be added]
No. 1 Longcheng Street, Qingxi Town
Dongguan, Guangdong 510000
China
Chinese address: 广东省东莞市清溪镇龙成街1号

Do not send a return to the address on the original shipping label or to Aviio’s registered business address unless your return approval email specifically identifies it as your return destination.

3. Return Shipping Costs and No Freight-Collect Returns

• Defective, damaged in transit, incomplete, or incorrect item: If a return is required, Aviio will pay the reasonable return shipping cost. We will provide a prepaid shipping label, arrange collection, or approve a shipping method and reimbursement in writing before you send the item.
• Change of mind or another non-quality reason: You are responsible for the return shipping cost. This includes ordering the wrong item or no longer needing the product. We do not charge a restocking fee.
• Freight-collect or postage-due parcels are not accepted. Please do not send a return with shipping charges payable by Aviio on delivery, even for a quality-related issue. Contact us first so we can arrange a prepaid label or approve reimbursement. A freight-collect parcel may be refused or returned to the sender, where permitted by law.

For a product containing a battery, please follow the shipping method in our return instructions.

4. Condition of Change-of-Mind Returns

For a change-of-mind return, please include the product’s parts, accessories, and documentation. You may open and inspect the product as reasonably necessary to decide whether to keep it. Use the original packaging when reasonably possible, or other packaging that protects the item during shipping.

If the product has been used or damaged beyond reasonable inspection, or essential parts are missing, we may reduce the refund by the demonstrated loss in value where permitted by law. We will explain any deduction. Missing original packaging alone does not automatically make a return ineligible.

5. Refunds

After we receive and inspect your return, we will email you the outcome. Approved refunds will be issued to your original payment method within 7 business days after approval. Your payment provider may take additional time to post the refund.

For a change-of-mind return, we refund the amount actually paid for the returned item after discounts. Original delivery charges and any additional charge for expedited delivery are not refunded, except where required by law.

If the return is due to a covered product issue or our error, we will provide the refund or other remedy required by applicable law, including applicable delivery charges. We do not charge a restocking fee for eligible returns.

6. Damaged, Defective, Missing, or Incorrect Items

Please email support@aviiobird.com as soon as possible if your order arrives damaged, has missing parts, contains the wrong item, or does not work as expected. Reporting shipping damage within 7 days of delivery helps us investigate it, but missing that period does not remove rights you have under applicable law or warranty terms.

After reviewing the issue, we may repair or replace the product, send a missing part, issue a refund, or provide another remedy required by law. For a confirmed covered issue, Aviio will cover reasonable shipping costs. Please keep the item and packaging while we review the claim when reasonably possible.

7. Change-of-Mind Return Exclusions

Our voluntary 30-day change-of-mind policy does not cover a request made more than 30 days after delivery; an item purchased from another retailer or marketplace seller; a free promotional gift returned on its own; or an item clearly marked as final sale and ineligible for change-of-mind returns before purchase, where permitted by law.

These exclusions do not restrict remedies for defective, damaged, unsafe, misdescribed, or otherwise non-conforming products. We will not reject a valid product issue solely because the item was opened, its original packaging is missing, or more than 30 days have passed.

8. Exchanges, Cancellations, and Delivery Issues

For a confirmed defective or incorrect item, we may arrange a replacement at no additional shipping cost to you. For a change of model, color, or preference, please return the original item under this policy and place a new order.

To request an order cancellation, email support@aviiobird.com as soon as possible. We can cancel and refund an order if it has not been dispatched and we can still stop fulfillment. If your package is lost or has not arrived, contact us so we can investigate and provide the remedy required by law. Please contact us before refusing delivery; refusal alone may not complete a return.

9. App Subscriptions, Warranty, and Contact

This policy covers physical products purchased on aviiobird.com. Aviio app subscriptions and digital services may have separate cancellation and refund terms shown at purchase. Subscriptions billed through Apple or Google should be managed through the applicable platform. For a subscription billed directly by Aviio, contact support@aviiobird.com.

A product issue arising after the 30-day change-of-mind period may still be covered by Aviio’s Warranty Policy or applicable consumer law.

For return, refund, replacement, or delivery assistance, email support@aviiobird.com.

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